Guides for IT providers.
Practical templates and checklists you can use today, whether or not you use Kitadesk.
An SLA policy template for managed service providers
A plain-language SLA policy template for MSPs: priorities, response and resolution targets, coverage hours, pause rules, escalation and monthly reporting.
A client onboarding and offboarding checklist for MSPs
Checklists for MSPs: adding a new client user, removing a leaver, and ending a client relationship cleanly, with nothing left open.