SLAs that know when your team is actually working.
Targets count working time in your time zone, skip holidays, and pause while you wait for the requester. Warnings arrive before a breach, not after.
Business calendars
Define working hours per calendar, including split shifts and holidays, and use a different calendar for a 24x7 security team.
The right policy, automatically
Policies match on priority, then team and ticket type, so a critical security ticket gets a stricter clock than a critical printer problem.
Warnings and escalation
Alerts at 50, 75 and 90 percent, managers told on breach, and priority raised once, never repeatedly.
Compliance you can report
Compliance by priority, trend by month and the tickets behind each number, ready to install in one click.
Honest clocks
A clock that runs overnight and on holidays produces breach alerts nobody believes. Ours counts working time, so an alert means something.
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.