A service desk your team opens without a manual.
Incidents, requests, changes and problems in one queue, with the context to act on them: SLA clock, approvals, linked configuration items and a conversation that keeps internal notes apart from replies.
Everything on one screen
Status, priority, SLA progress, approval state, linked items and the conversation sit together. Nobody hunts through tabs to find out where a ticket stands.
Change, problem and CMDB included
Risk-scored changes with approval, problem records linked to incidents, and a configuration database that shows which services a ticket affects.
Sub-tasks and parents
Split a big request into linked tasks, each with its own owner. The parent shows progress without anyone updating it.
Teams and sprints when you need them
Planning boards, story points and time logging for teams that work in sprints, in the same tool as the service desk.
Why it feels lighter
Larger suites show you every field the platform could ever need. We show what a person needs to act, and keep the rest one click away.
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.