A portal that answers before a ticket exists.
Employees search articles, ask a question in plain language, or pick a request from the catalog. Only when those fail do they raise a ticket.
Ask in plain language
An assistant answers from your own knowledge articles and says so when it cannot. Unanswered questions go to the service desk in one click.
A catalog with real forms
Each request has its own fields, an approval path and a priority. Rules can add steps, such as a finance approval above a dollar amount.
Starter kits
Onboarding and offboarding requests come ready, and each one splits into the tasks for accounts, equipment and access.
Free for requesters
People who only submit requests are never counted as paid seats.
Deflection you can inspect
The assistant only uses articles you wrote. There is no hidden model of your company to audit.
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.