Predictable pricing, no meters running.
Jira Service Management is strong when your team lives in Jira. Its per-agent price is low at scale, with usage charges that depend on how you use it.
| Kitadesk | Jira Service Management | |
|---|---|---|
| Per-agent price | Flat: $99 monthly or $89 yearly on Business. | Tiered by team size. Standard is listed at $21.50 per agent at 75 agents, Premium at $55.28. |
| Change management | Included in Business. | Premium and above. |
| Usage-based charges | None. AI drafts have a monthly allowance. | Allowances and overage for asset objects, automation steps, AI credits and virtual agent conversations. |
| Knowledge base | Built in. | Needs Confluence on the site for the built-in knowledge base. |
| Free plan | Yes, up to three agents. | Yes, up to three agents. |
Jira Service Management plans summarised from Atlassian pricing as reported by InvGate (prices as of 6 November 2026). Per-agent rates fall with team size; check the vendor. Checked November 2026. Vendors change plans and prices; confirm with them before you decide.
Jira Service Management is a good fit when
- Your engineers and IT already work in Jira and Confluence
- You want the lowest per-seat price on a large team
- You rely on the Atlassian marketplace
Kitadesk is a good fit when
- You want change, workflows, approvals and reports in one flat price
- You do not want to track automation steps, asset objects or AI credits
- You want a service desk that does not depend on other Atlassian products
See it with your own tickets.
Free for up to three agents. No card needed. Every new workspace gets 14 days of Business.